Support and service
that seals the deal
Complete peace of mind.
Our machines are true workhorses—high-performing, dependable, and built to last. While occasional servicing may be needed depending on usage, our goal is simple: to keep your machine running smoothly so you can focus on the rest of your production. We also offer a range of bespoke after-sales support to ensure you have the best possible solution for your business.
We appreciate that no two businesses are the same. What’s right for one company might not be right for another so we don’t take a “one size fits all” approach.
What’s included with your We Seal sealing machine?
Every We Seal sealing machine is designed to enable your business to hit the ground running.
To help you get off to the perfect start we include a number of services as standard with each machine purchase. These include: an expert pre-installation survey, professional onsite installation and set-up, training, and a series of helpful reference manuals and videos.
We will even offer to remove and recycle your old machinery, so you don’t have to.
A world of support - wherever you are
We Seal regularly ship sealing systems overseas and we take pride in providing our international clients with high levels of specialist support and personal service.
For example, when the Angelina Bakeshop in the Philippines switched from twin metal clip closure method to We Seal, we flew engineers over to install and train the bakery engineers and operatives. We also organised local training and servicing teams to keep the machines rolling and set up local distributor network to support the machines and company locally.
What’s included with your We Seal sealing machine?
Every We Seal sealing machine is designed to enable your business to hit the ground running.
To help you get off to the perfect start we include a number of services as standard with each machine purchase. These include: an expert pre-installation survey, professional onsite installation and set-up, training, and a series of helpful reference manuals and videos.
We will even offer to remove and recycle your old machinery, so you don’t have to.
A world of support - wherever you are
We Seal regular ship sealing systems overseas and take pride in providing our international clients with high levels of specialists support and personal service.
For example, when the Angelina Bakeshop in the Philippines switched from twin metal clip closure method to We Seal, we flew engineers over to install and train the bakery engineers and operatives. We also organised local training and servicing teams to keep the machines rolling and set up local distributor network to support the machines and company locally.
An essential part of the service
From time to time, your We Seal systems may require parts to be replaced or upgraded. As we manufacture and engineer our machines from scratch, we can provide a fast and responsive global spare parts service. In fact, many of the most common parts are held in stock in our UK warehouse and available for quick delivery or in stock with our local distributors.
With a team of field engineers, we can quickly install parts, ensuring downtime and disruption is kept to a minimum.
If you have any questions about our spare parts service, or would like more information on arranging spare parts for your machine, please get in touch.
We Seal Marketing Support for Your Brands
The simplicity and convenience of our resealable sealing solutions also brings benefits to your brands and your customers. Ease of use, safety, sealed in freshness, recyclability and sustainability. Incredibly positive messages that your consumers will love.
We can help you develop the messages and communicate these through a suite of marketing materials that help consumers understand the differences and explain why your brand stands out from the crowd.
These messages describe:
- The simplicity of resealable seals and the difference they can make to food freshness
- How your seals can be left on polythene bread bags and recycled
- Why resealable bread bags can help consumers save money and avoid food waste
- The benefits of using a metal-free and non-rigid closure that can pass safely through the system, if swallowed
- The simplicity of a peel and seal closure
In instances where you need greater substantiation, such as in a press release, we can also provide test results from Campden BRI that demonstrate the advantage of We Seal seals over other sealing methods.
A team continually working behind the scenes
To encourage more people to recycle polythene bread bags and reduce our collective impact on the environment, we actively support a series of recycling initiatives and are members of several organisations helping to promote waste collection, recycling and sustainable living.
Customers can also visit our consumer-facing education and information website, managed in conjunction with Canadian packaging company St. Johns Packaging:
