Support and service
that seal the deal
Three levels of service. Complete peace of mind.
Our machines are true work horses, high performing and reliable. They need servicing only occasionally depending on their work rate. Our aim is that your machine just works so you can focus on other parts of the production process and we offer a range of bespoke after sale options to provide the best possible solution. We appreciate that no two businesses are the same. What’s right for one company might not be right for another so our tiered options place you firmly in control at with levels of support to suit your business requirements.
Level Options
Professional
You purchase the machines and tape from us, then take care of the servicing and maintenance yourself.
Performance
You buy the machines and tape. We take care of the servicing. For added peace of mind, this 2-year option also covers you for spare parts – ensuring there are no extra costs to pay. After 2 years this plan becomes a rolling contract with servicing intervals determined by the number of seals each machine uses.
Premium
You purchase the machine and seals and receive all of the services included in our Performance plan, plus unlimited support for your seals, machines and operators. This includes providing online and onsite technical support, one-to-one staff training and specialist advice on how to get the best from your We Seal sealing solutions.
What’s included with your We Seal sealing machine?
Every We Seal sealing machine is designed to enable your business to hit the ground running.
To help you get off to the perfect start we include a number of services as standard with each machine purchase. These include: an expert pre-installation survey, professional onsite installation and set-up, training, and a series of helpful reference manuals and videos.
We will even offer to remove and recycle your old machinery, so you don’t have to.
A world of support - wherever you are
We Seal regularly ship sealing systems overseas and we take pride in providing our international clients with high levels of specialist support and personal service.
For example, when the Angelina Bakeshop in the Philippines switched from twin metal clip closure method to We Seal, we flew engineers over to install and train the bakery engineers and operatives. We also organised local training and servicing teams to keep the machines rolling and set up local distributor network to support the machines and company locally.
What’s included with your We Seal sealing machine?
Every We Seal sealing machine is designed to enable your business to hit the ground running.
To help you get off to the perfect start we include a number of services as standard with each machine purchase. These include: an expert pre-installation survey, professional onsite installation and set-up, training, and a series of helpful reference manuals and videos.
We will even offer to remove and recycle your old machinery, so you don’t have to.
A world of support - wherever you are
We Seal regular ship sealing systems overseas and take pride in providing our international clients with high levels of specialists support and personal service.
For example, when the Angelina Bakeshop in the Philippines switched from twin metal clip closure method to We Seal, we flew engineers over to install and train the bakery engineers and operatives. We also organised local training and servicing teams to keep the machines rolling and set up local distributor network to support the machines and company locally.
An essential part of the service
From time to time, your We Seal systems may require parts to be replaced or upgraded. As we manufacture and engineer our machines from scratch, we can provide a fast and responsive global spare parts service. In fact, many of the most common parts are held in stock in our UK warehouse and available for quick delivery or in stock with our local distributors.
With a team of field engineers, we can quickly install parts, ensuring downtime and disruption is kept to a minimum.
If you have any questions about our spare parts service, or would like more information on arranging spare parts for your machine, please get in touch.
We Seal Marketing Support for Your Brands
The simplicity and convenience of our resealable sealing solutions also brings benefits to your brands and your customers. Ease of use, safety, sealed in freshness, recyclability and sustainability. Incredibly positive messages that your consumers will love.
We can help you develop the messages and communicate these through a suite of marketing materials that help consumers understand the differences and explain why your brand stands out from the crowd.
These messages describe:
- The simplicity of resealable seals and the difference they can make to food freshness
- How your seals can be left on polythene bread bags and recycled
- Why resealable bread bags can help consumers save money and avoid food waste
- The benefits of using a metal-free or rigid seal that can pass safely through the system, if swallowed
- The simplicity of a peel and seal enclosure and why it’s ideal for busy customers.
In instances where you need greater substantiation, such as in a press release, we can also provide test results from Campden BRI that demonstrate the advantage of We Seal seals over other sealing methods.
A team continually working behind the scenes
To encourage more people to recycle polythene bread bags and reduce our collective impact on the environment, we actively support a series of recycling initiatives and are members of several organisations helping to promote waste collection, recycling and sustainable living.
Customers can also visit our consumer-facing education and information website
